Shipping policy
Shipping Information
Thank you for shopping with Saint Cavalle. Please review our shipping policy below to understand how and when your order will arrive.
📦 Order Processing
All in-stock (pre-made) items are processed within 1–3 business days (excluding weekends and holidays).
Orders placed during drops, promotions, or holidays may experience slight processing delays.
Shipping method and carrier are selected based on destination and order size.
🕰 Pre-Order Shipping (Sale Items)
All sale items are pre-order and are not immediately available for shipment.
Pre-order items require additional processing time before shipping. Estimated timelines will be provided on the product page when applicable.
If your order includes both pre-made and pre-order items, the entire order will ship once all items are ready.
⏱ Estimated Shipping Delivery Times
Delivery times begin after processing and are estimates only.
Domestic (U.S.): 3–7 business days
Please note that delivery times may vary due to carrier delays, weather, or customs processing.
📍 Local Delivery in Rochester, NY
We are happy to offer local delivery to our neighbors in the Rochester area! Please review the details below to see if your address is eligible.
How to Check Eligibility
- Enter your address during checkout.
- If eligible, the "Local Delivery" option will appear.
- If not shown, your address is currently outside our delivery range.
Delivery Timeline
• Cut-off Time: Orders placed after 3:00 PM will be processed the next business day.
• Estimated Arrival: 1–2 business days after processing.
Real-Time Updates
You will receive email notifications when:
• Your order is out for delivery
• Your order has been delivered
Important Note
Please ensure a secure drop-off location is available.
📍 Tracking Information
Once your order ships, you will receive a confirmation email with a tracking number.
❗ Incorrect Addresses & Delivery Issues
Please ensure your shipping address is correct at checkout.
Saint Cavalle is not responsible for orders shipped to incorrect addresses provided by the customer.
Once your package is out of our possession, it is no longer our responsibility.
If a package is marked as delivered but not received, please contact the shipping carrier directly.
📩 Contact
For any shipping-related questions, please contact us at:
Email: SaintCavalle@gmail.com
Instagram: @saintcavalle